1. Introduction
Welcome to ScaleBiz ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services.
2. Information We Collect
2.1 Information You Provide
- Account Information: Phone number, email address, name, and business details
- Business Data: Product information, inventory data, pricing, and catalog details
- Images: Product photos and images you upload or generate using our AI features
- Company Information: Business name, company ID, and related business details
2.2 Automatically Collected Information
- Device Information: Device type, operating system, unique device identifiers
- Usage Data: App features used, session duration, and interaction patterns
- Performance Data: Crash reports, error logs, and app performance metrics
- Location Data: General location based on IP address (not precise location)
3. How We Use Your Information
We use the collected information for the following purposes:
- Service Provision: To provide, maintain, and improve our app features
- Authentication: To verify your identity and secure your account
- AI Features: To process images for generation, background removal, and classification
- Data Storage: To securely store your business data and product catalogs
- Analytics: To understand usage patterns and improve user experience
- Communication: To send important updates, security alerts, and support messages
- Support: To respond to your inquiries and provide customer support
4. Data Storage and Security
4.1 Storage
Your data is stored securely using Google Firebase services, including:
- Firebase Cloud Firestore for database storage
- Firebase Storage for images and media files
- Firebase Authentication for secure user authentication
4.2 Security Measures
- End-to-end encryption for data transmission
- Secure authentication with OTP and biometric options
- Company-based data isolation to prevent unauthorized access
- Regular security audits and updates
- Firebase Security Rules to control database access
5. Data Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- Service Providers: With Firebase/Google Cloud for hosting and infrastructure
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In case of merger, acquisition, or asset sale (with notice)
- With Your Consent: When you explicitly authorize us to share your data
6. Your Rights and Choices
You have the following rights regarding your data:
- Access: Request a copy of your personal data
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your account and associated data
- Data Portability: Export your data in a machine-readable format
- Opt-Out: Disable analytics or certain data collection features
- Withdrawal: Withdraw consent for data processing at any time
To exercise these rights, please contact us at support@parshwatech.com
7. Children's Privacy
ScaleBiz is intended for business use and is not directed to children under 13 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
8. International Data Transfers
Your data may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable laws.
9. Data Retention
We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. When you delete your account, we will delete or anonymize your data within 30 days, except where we are required to retain it for legal or regulatory purposes.
10. Cookies and Tracking
Our mobile app does not use cookies. However, we use Firebase Analytics to collect usage data and improve our services. You can opt out of analytics in the app settings.
11. Third-Party Services
We use the following third-party services:
- Firebase (Google): Authentication, database, storage, and analytics
- Google Sign-In: Optional authentication method
- Google ML Kit: Text recognition and image labeling
These services have their own privacy policies. We encourage you to review them.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy in the app and updating the "Last Updated" date. Your continued use of the app after changes constitutes acceptance of the updated policy.
13. Compliance
This Privacy Policy complies with:
- General Data Protection Regulation (GDPR)
- Information Technology Act, 2000 (India)
- Google Play Store policies
- Apple App Store guidelines
14. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: